Terms
Terms of use
Terms governing the Sprzatly marketplace, public profiles, client and company accounts, bookings, payments, reviews, contact forms and the administrator panel.
Nature of the service
Sprzatly is a cleaning-services marketplace connecting clients with specific professionals working through verified companies.
Search and profiles are public. Booking, payment, client history and the company workspace require an account and follow these terms.
Bookings, payments and cancellation
Before payment we show the service price and the booking protection fee separately: 2% of the service price, minimum 3 PLN and maximum 15 PLN. Stripe processes payment; Sprzatly does not store card data.
The selected cancellation policy is saved with the booking. Under the standard policy (STANDARD), client cancellation more than 24 hours before the appointment receives a full refund; at 24 hours or less before the appointment, but before it starts, only the protection fee is refunded. The flexible policy (FLEXIBLE) provides a full refund for cancellation before the appointment starts. Company rejection or cancellation triggers a full refund. The client sees the calculated refund before confirming cancellation; if that amount changes before the decision is saved, the preview must be checked again. Manual bookings have no online payments or refunds.
Administrator panel
The administrator panel is intended solely for authorized persons. Access is protected by login, an administrator session and technical activity logging.
Unauthorized use of the panel or an attempt to gain access may result in blocking and further security action.
Availability and changes
The website may be updated, temporarily unavailable or changed to improve security, service quality and compliance with technical requirements.
New application versions may require a page refresh. The public update dialog informs users when a new version is available.
Contact
Questions about the website, services, terms or privacy may be sent to [email protected].
Technical errors and general messages to KMLCode may also be submitted through the separate support page. Do not send passwords, tokens, payment details or other secrets there.